Average container dwell time at Chennai fell to 45 hours in the latest monthly reading, down from 62 hours a year earlier, according to port authority data. For Pharmaceutical shippers, whose cargo is often time-sensitive and high in value, the improvement has translated into measurable savings on demurrage and inventory carrying costs.

Technology adoption is uneven. Large shippers have integrated customs, transport and inventory systems and receive alerts on delays in near real time; smaller firms still rely on email and phone calls. Logistics platforms are targeting this gap with subscription tools priced for firms with fewer than 50 shipments a month.

What changed at the port

Resilience is now a boardroom topic. After repeated disruptions in global shipping lanes, buyers in UAE and Netherlands have asked suppliers to document contingency routes. Indian exporters with alternative gateways at two or more ports are winning preferred-supplier status in several categories.

Sun Pharma said it redesigned its network around the new corridor, consolidating three regional warehouses into one automated hub and shifting 13.9% of its volume to rail. The company estimates a saving of $113 million a year and a reduction in emissions intensity of roughly 10.5%, a point increasingly requested by European customers.

Warehousing is evolving in parallel. Grade-A capacity near Chennai reached 1,913 thousand square metres this year, with new facilities offering temperature control and bonded storage. Rents have climbed 10.5%, but occupancy at modern sites is above 90 percent, pointing to unmet demand.

“Resilience is becoming a commercial differentiator, not a cost centre.”

Rail, warehousing and the middle mile

Policy is encouraging the shift. The national logistics plan sets a target of cutting logistics cost to single digits as a share of output, and the latest budget allocated $6.5 billion to multimodal parks and port connectivity. Industry groups welcome the intent but want faster land-acquisition clearances.

Not every link has kept pace. Last-mile trucking remains fragmented, with small operators accounting for most capacity and little data sharing. Several exporters reported that goods cleared in 24 hours then waited three days for a truck, eroding much of the benefit achieved upstream.

The gaps that remain

The gains are largely procedural. Pre-arrival processing, risk-based inspection and paperless clearance now cover most consignments, and the share of containers selected for physical examination has fallen to 10.5%. Customs brokers say the biggest change is predictability: clearance windows can now be planned rather than hoped for.

The next phase will be about data. Ports, railways and shippers are working on a shared visibility platform, and a pilot at Chennai will go live next quarter. If it works, exporters will be able to track a container from factory gate to destination port in a single interface.

Where the next savings are

Beyond the port gate, rail is taking a larger role. A dedicated freight corridor connecting Chennai to inland container depots now carries 16.4% of the sector's export volume, and double-stack services have cut inland transit to under 36 hours for the first time. Rates are competitive with road once total delivered cost is considered.